Transactional WhatsApp
What is Transactional WhatsApp SMS ?
Transactional WhatsApp SMS refers
to the use of WhatsApp messaging for sending transactional messages,
such as order confirmations, delivery updates, appointment reminders,
and other similar types of messages related to customer interactions
with businesses or organizations.
WhatsApp Business API allows
businesses to send transactional messages to their customers on
WhatsApp, provided that they have obtained the necessary permission
from the customers to receive such messages. These messages are
delivered to the customers WhatsApp accounts and can include text,
images, videos, and other types of media.
Transactional WhatsApp SMS
messages are typically used by businesses to provide timely and
relevant information to their customers, improve customer engagement
and loyalty, and enhance the overall customer experience.
What are the benefits of Transactional SMS in Delhi milesstone
There are several benefits of using transactional WhatsApp SMS for businesses:
- Improved customer engagement: With WhatsApp being one of the most popular messaging apps globally, businesses can reach a large audience and engage with customers in a more personalized and convenient way.
- Enhanced customer experience: Transactional WhatsApp SMS allows businesses to send timely information like order confirmations, delivery updates, appointment reminders, and more—resulting in higher satisfaction and smoother customer experience.
- Cost-effective: Compared to traditional communication channels like SMS and phone calls, WhatsApp messaging is a more economical option for businesses to interact with customers.
- High open and response rates: WhatsApp messages have significantly higher open and response rates, giving businesses better engagement compared to other channels.
- Automation: With automation tools, businesses can automate the sending of transactional WhatsApp messages, saving time and improving overall efficiency.
- Brand awareness: Using WhatsApp messaging helps businesses improve their brand visibility and promote products or services to a wider audience.
- Overall benefit: Transactional WhatsApp SMS offers a convenient, cost-effective, and efficient way to communicate with customers, boosting engagement, satisfaction, and loyalty.
What type of Business can use Transactional WhatsApp SMS:
Transactional WhatsApp SMS can be used by businesses across various industries and sectors. Some examples of businesses that can benefit from using transactional WhatsApp SMS include:-
- E-commerce businesses: E-commerce businesses can use WhatsApp messaging to send order confirmations, delivery updates, and other transactional messages to their customers.
- Healthcare providers: Healthcare providers can use WhatsApp messaging to send appointment reminders, prescription updates, and other health-related information to their patients.
- Banks and financial institutions: Banks and financial institutions can use WhatsApp messaging to send account balance updates, transaction alerts, and other financial information to their customers.
- Hospitality businesses: Hospitality businesses such as hotels and restaurants can use WhatsApp messaging to send booking confirmations, reservation reminders, and other customer-related information.
- Educational institutions: Schools, colleges, and universities can use WhatsApp messaging to send important announcements, exam schedules, results, and academic updates to students.
- Government agencies: Government departments can use WhatsApp messaging to send alerts, public notifications, and important service-related information to citizens.
Overall, any business that needs to communicate with its customers in a timely and personalized manner can benefit from using transactional WhatsApp SMS.
